Sign Up for Disney Institute’s Behind the Scenes Tour During TOM Conference

  • Disney Institute’s Behind the Scenes Tour During TOM Conference

* When: Friday, Jan. 24. Duration: 3.5 Hours

* Bus leaves Orange County Convention Center at 12:30 p.m.

* Cost: $325 for TOM Conference Attendees; $350 for added guest

Click Here to Register for Tour

ORLANDO, Fla. — Disney Institute’s Behind the Scenes Tour focuses on the professional development courses offered on leadership, service & employee engagement. In addition to creating a magical environment for Guests from around the world, Walt and Roy Disney mastered the art of business. They determined that leadership, service and employee engagement were key concepts that, when considered holistically, would lead to maximum results.

Not only have these time-tested core concepts helped establish Disney as one of the world’s leading brands, they have also helped thousands of organizations around the world think differently about how they can deliver the long-term results they are capable of delivering.

The Disney Institute’s Behind the Scenes Tour for attendees at the Tennis Owners & Managers (TOM) Conference will be on Friday, Jan. 24, leaving from the Orange County Convention Center at 12:30 p.m. The tour will explore the following locations: Epcot® Cast Services: Experience the backstage area from a Cast Member perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment. (Featuring insight from the core competencies of Employee Engagement and Service) Disney Institute core competencies are illustrated throughout the tour, along with how each area successfully implements those concepts. Duration: 3.5 Hours (which includes transportation)

© Disney FLO (Fourth Laundry Operation): Visit a state-of-the-art laundry facility, one of the largest in the world, to see how committed, responsible, inspiring leaders are able to motivate a team to achieve amazing results.

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking you on stage and behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.

Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Park to better understand how we strive to exceed the expectations of our Guests with our people, place and process. (Featuring insight from the core competency of Service)

The “Utilidor” System: Journey beneath the Magic Kingdom® Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty. (Featuring insight from the core competency of Leadership)

Please note: DisneyInstitute.com Business Behind The Magic Tour At the Walt Disney World® Resort Participants must be at least 16 years old. There is walking involved, so comfortable shoes are recommended and attire should be suitable for current weather conditions. Closed toe and closed heel footwear is required to enter Central Shops. Please notify Disney Institute Programs of any guests with special needs. Actual locations, or the order in which they are presented, are subject to change.